Refund policy

30-Day Replacement Support

Last updated: October 6, 2026

At Neko Loot, we want you to be happy with your order. If you have an issue with an item, contact us within 30 days of delivery and we’ll arrange a replacement.

How to request a replacement

Email support@nekoloot.com with your order number and a description of the issue. For damage, print defects, or an incorrect item, please include a photo so we can understand what happened.

Our support team will help arrange your replacement and explain any next steps. Please contact us before sending an item back.

Returns and refunds

Our usual resolution for an issue is a replacement. This policy does not offer a general money-back guarantee. If a refund is required by applicable law, your statutory rights remain unaffected.

Shipping and order support

If your package is delayed, lost, or marked delivered but has not arrived, email us so we can help. Production and delivery estimates are listed in our Shipping Policy.

For help with any order issue, contact support@nekoloot.com.