FAQs

Sizing and shirt care

Check the measurements in the size guide on the product page and compare them with a shirt you already own. Available sizes and colors vary by design.

Follow the care label on your shirt. Wash inside out in cold water, tumble dry on low, and avoid bleach or ironing directly over the print.

Orders and shipping

Our shirts are printed to order. Production time comes before shipping time. See our Shipping Policy for current processing and delivery estimates.

Your shipping cost is shown at checkout before you pay.

Enter your delivery address at checkout to see whether shipping is available and which rates apply. If no option appears, contact us before ordering.

Look for the tracking link in your shipping confirmation email. If you cannot find it, check your spam folder or email us with your order number.

Items may ship separately. Check your shipping emails for additional tracking information, or contact us with your order number.

Email info@nekoloot.com as soon as possible with your order number and the correction. We’ll check whether a change is still possible. Changes are not guaranteed once production has started.

Order support

Contact info@nekoloot.com promptly with your order number, a photo, and a description of the issue so we can review it. See our Refund Policy for the stated eligibility and reporting requirements.

Read our Refund Policy and email us with your order number and the reason for your request before sending an item back.

Check your spam and promotions folders. If it is still missing, email us with the name and email address used for your order.

Email info@nekoloot.com or use our contact form. For order questions, include your order number.

Use the unsubscribe link at the bottom of a Neko Loot marketing email.