FAQs

Sizing and shirt care

Check the measurements in the size guide on the product page and compare them with a shirt you already own. Available sizes and colors vary by design.

Follow the care label on your shirt. Wash inside out in cold water, tumble dry on low, and avoid bleach or ironing directly over the print.

Orders and shipping

Our shirts are printed to order. Production time comes before shipping time. See our Shipping Policy for current processing and delivery estimates.

Your shipping cost is shown at checkout before you pay.

Enter your delivery address at checkout to see whether shipping is available and which rates apply. If no option appears, contact us before ordering.

Look for the tracking link in your shipping confirmation email. If you cannot find it, check your spam folder or email us with your order number.

Items may ship separately. Check your shipping emails for additional tracking information, or contact us with your order number.

Email support@nekoloot.com as soon as possible with your order number and the correction. We’ll check whether a change is still possible. Changes are not guaranteed once production has started.

Order support

Have an issue with your order? Email support@nekoloot.com within 30 days of delivery with your order number and a description of the issue. We’ll arrange a replacement. See our replacement policy for details.

Have an issue with your order? Email support@nekoloot.com within 30 days of delivery with your order number and a description of the issue. We’ll arrange a replacement. See our replacement policy for details.

Check your spam and promotions folders. If it is still missing, email us with the name and email address used for your order.

Email support@nekoloot.com or use our contact form. For order questions, include your order number.

Use the unsubscribe link at the bottom of a Neko Loot marketing email.